Return and Complaint Policy
We offer a collection of hand-painted wallpaper designs created by the best graphic designers, making them unique and one-of-a-kind.
All wallpapers are eco-friendly and free from harmful substances. Each wallpaper is custom-made with specified dimensions, colors, and textures, so exchanges and returns are not possible. An exception is made if you receive a faulty or incorrect product. If you would like to see and test the wallpaper before purchase, simply order a 30x40 cm sample. This is a fantastic opportunity to evaluate the effect and fit for your interior. You can view all textures on our website.
Complaint Procedure
Despite our best efforts, you may receive a faulty or incorrect product that does not meet your expectations. Do not worry; our company provides full support at every stage of the order, ensuring professional assistance. You will find all necessary information on how to file a complaint step-by-step, and we will do everything to ensure you can enjoy a beautiful interior as soon as possible.
Conditions for a Complaint
Technical issues, mechanical damage, poor quality, or mismatched graphics detected before wallpaper installation.
Missing items, incorrect wallpaper size, texture, or framing.
Steps for Filing a Complaint
Go to the contact form, select “Complaint” as the message subject, and describe the complaint details. Review the complaint policy in Section 9.
Fill out the complaint form and include it with your shipment.
When filing a complaint, please pack the product with all accessories and a copy of the purchase invoice. Secure the shipment carefully. Return shipping is at our cost, and our courier will collect the package.
After reviewing the complaint, we will respond within 14 days.
